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I have visited this office twice, and have had good experiences. Very friendly staff and doctors. Requests and questions were answered professionally.
I've been with WGCA for the past 15 years. They have always taken very good care of me. My experience giving birth last year with Heidi Zielinski was incredible.
My experience with my doctor at this practice has been great. I've been with Dr. Lim for about 15 years and she delivered both of my boys. Through both of my pregnancies I saw the other doctors in the practice and thought they were all fantastic. I just updated my review for this practice to 4 stars. Scheduling an appointment is not perfect, but it is much improved in the past year. And having just visited, the reception staff were extremely helpful and kind. Great improvements in some of the customer service aspects of this practice over the past couple years to match the high-quality patient care they provide.
In my situation my son was not covered though my health insurance and therefore we were waiting on my his fathers insurance company to add and backdate coverage to the time of his birth. I had explained this to their billing department several times but continued to be harassed though phone calls and letters. The insurance came though about 2 months later- and although I had provided them with his insurance information they sent me a letter DISCHARGING me as a patient due to the time it took to receive their money. I had been a patient of theirs since I was a teenage and never had a single issue with payments until then.
I have been a patient for a very long time and had two csection while being a patient here I was recently scheduled for a surgery and I was treated terribly then when I called to explain what happened at preop they ganged up on me like high school teenagers. Cancelled my surgery and told me to find another ob to fax my files to I have never in all my life been treated So poorly. That's all. There's more but I don't feel the need to slam them. Good luck of You choose this practice. They treat their patient's terrible. Like others have said make sure you document everything and have a lawyer.
Patients rate their satisfaction with clinic facilities on average 3.57/5.
Patients rate their satisfaction with staff communication at the clinic on average 3.57/5.