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Their contact lens fitting is an additional $85 fee. I am ac...

Their contact lens fitting is an additional $85 fee. I am accustomed to a lens fitting fee, typically not covered by insurance, but at several previous... Read more at Yelp.com.

By Kaitlin (Published ago on Yelp )
By Siguang (Published ago on )
By Brad (Published ago on )
By Garrett (Published ago on )
Let me preface this statement by saying I've been going here ...

Let me preface this statement by saying I've been going here for many years, so I've had many an experience to draw upon. The HIPAA violations are numerous, and the distasteful way the desk staff talk about patients when they don't think we are listening are disgusting. 1 out of every 2 visits are fraught with error in both contact order and appointment. When they are good, it's because they are actually doing their job, not going above and beyond to exceed your needs. As I sit and listen to unprofessional staff next to their cheap coffee maker - I've hit my ceiling for ineptitude. I will be making a call to a regulatory body about this. It's sad I have to look for another doctor because this office is convenient.

Reasons to come: location and hours are hard to beat.

Reasons not to come: unprofessional staff with observed attitude problems. Many appointments not met timely, (sitting an hour past your given time), contact order not shipped to correct address, and then being lied to about it being ordered when they were not. (Waited x2 1/2 weeks, was told they are on the way, and when I came into the office for another visit an honest staff member told me they were never ordered), noted HIPAA violations, as in patient data seen out as well as patient prescription and diagnostic data being printed within the exam room, and very loud probing questions at the desk when the reception area is an inch from it (I really don't need to hear other patient issues, If I wanted gossip I'd choose a different venue), desk staff constantly on their phone, the list can go on. Come here at your own risk.

Formal Regulatory Complaint: 11220761

By Brandon (Published ago on )
 
1-5 of 5 recent reviews
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