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Absolute worst customer service ever! Wow!!!. I was 1 minute late because they changed locations. Yet, still I was turned away even though I had an eye emergency. Great job helping patients in need! To add insult to injury, the assistant goes, " You were late 15 months ago too so we can't give you any more appointments". Wow! Thanks! These companies nowadays are more concerned with making money than actually being helpful. I only I could give 0 stars.
They are always friendly and greet you with a smile. The doctor did not push new contacts or glasses on me and the doctor was honest that my vision had not changed. They worked with my vision insurance to ensure proper billing. Since I have an eye disease, they were the only eye care facility that treated it with contact lens!!! Now my entire family is a Visual Perception family!!!
If I could give NO stars I would. Felt like they weren't from small town eye care to corporate care. Everything is about the copay, billable service and return visits so you are stuck paying multiple co-pays and being inconvenience with the fees and additional visits...then they say it's "how your insurance works!" Instead of calling it what it is...a way to charge more because in the past only one visit was needed to do a full eye exam and field testing.
Time to find a new less billing oriented eye doctor.
This is hands down, the best eye doctor's office I have ever visited. Went for a check up after getting PRK the year before (at a LASIK Institute in Farmington) and everything went very quick. I am a new patient at Visual Perception and from the very start (filling out preliminary paper work) to leaving the office, everything took only 50 minutes. There was VERY little waiting time and the staff was extremely nice and made my first visit very comfortable. Highly recommend!!
I would highly recommend Visual Perceptions Vernon for all of your eyecare needs.
The employees from the office staff to the optometrist and optician have... Read more at Yelp.com.
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