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i have been going here for 5 years.of all the eye places i have gone to visual perc is the best.very professional and courteous staff
Very friendly staff, well organized. Dr. Staiger was very knowledgeable, took the time to speak with me about options, and took the time to explain to me about each test he was doing and why he was doing it. Very cool experience to know why the doctor is doing the test he is doing. They have a designated person to take care of the frames purchase, and she was very honest and helped me find frames within my insurance allowance. Wasn't pushy to sell the frames beyond my price, nor really sell me frames at all. She provided me with additional options and was very knowledgeable on them and didn't try to push the extra options either. The Reception was great, they helped me figure out my future exams, what codes would be billed so i could work it out with my insurance companies. Overall great experience.
My entire expierance with visual perceptions has been very good. they are on top of everything from eye exams to prescriptions to service. The doctors are very knowledgeable and on top with the best equipment. They are the only place i plan to go.
My first visit to Visual Perceptions and it won't be my last. After going to places like lens crafters for years I am definitely switching to VP. They had everything I needed all in on place. Easy parking, friendly staff, clean and efficient office set up, experienced Doctors, state of the art equipment and ample choices for frames, lenses and contacts. I say try it once and you will never go anywhere else.
Terrible customer service. They never return phone calls, especially if there is any type of issue. Falsely stated me and my wife needed glasses, and refused to do anything about it. We both went to get a 2nd opinion at another facility and found out we in fact had incorrect prescriptions in our brand new glasses. After paying for a 2nd facility to fix and then issue us new correct glasses I contacted Visual Perceptions to request a refund. They have never once called me. Two days after going I tried to call them and got another run around with no real answers. At this time I was once again told I would receive a call within a couple days. It's been weeks now and they clearly do not care. Do not use this facility. Do yourself a favor and find another eye doctor. This place seems like they are only out to make money off people and their insurance plans.
Patients rate their satisfaction with clinic facilities on average 3.47/5.
Patients rate their satisfaction with staff communication at the clinic on average 3.47/5.