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I've been going to this location for the past two years and it has been an awesome experience. The staff is extremely helpful with billing and insurance questions and contact fit questions. I love that I can book appointments online and the wait time is extremely minimal.
I was a new patient today and I was very impressed. Catherine was very helpful with rescheduling my appointment. I was waited on in a timely manner as Erin, MA, was kind and welcoming. When going to get my frames, the woman assisting was incredibly helpful with the different pricing on the 3 frames I was wanting to choose from. Dr. Monson is very transparent with what he finds. He's very professional and will definitely recommend him and this office to other.
To start off, they set a appointment up the day after I called. Big deal right there. The people at the front desk helped me through all the paperwork, which wasn't too much. The doctor saw me right away, no sitting forever. He told me everything going on with my eyes and when I didn't understand something he described it in a way i could understand. Everyone there helped me with picking out glasses and all gave their honest opinions, which made me feel confident with my final choice. All in all it was a calm, clean, and professional atmosphere. I would recommend vision center of lake Norman to everyone. I'm from out of state and it couldn't of been a better experience!
Dr. Monson and his staff are extremely friendly and knowledgeable. They have some high tech equipment that checks your eye pressure, so no more air puffer!... Read more at Yelp.com.
The best in lake Norman!!! Staff is so friendly and helpful. I have the worst vision but they always make me feel comfortable. They help get the best with my insurance options too (contacts vs glasses) and they always get me the highest possible rebates with my contacts. Cannot say enough how great they are!
This place is just frustrating. Everyone is nice don't get me wrong but it's been 30+ business days and they won't call me or get my glasses ready.. they broke them the first time and now here I am still waiting for my pair and they still aren't ready , even when they keep telling me it will be ready on a certain day it's not. They blame it on the labs over and over again.. and I don't understand what's so hard? Last I spoke with them they said they were putting on my last coat to protect the glasses. Now, they said it was trouble with the lab again. Honestly I don't think I will come back here again.
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