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To start off, they set a appointment up the day after I called. Big deal right there. The people at the front desk helped me through all the paperwork, which wasn't too much. The doctor saw me right away, no sitting forever. He told me everything going on with my eyes and when I didn't understand something he described it in a way i could understand. Everyone there helped me with picking out glasses and all gave their honest opinions, which made me feel confident with my final choice. All in all it was a calm, clean, and professional atmosphere. I would recommend vision center of lake Norman to everyone. I'm from out of state and it couldn't of been a better experience!
I enjoyed the laid-back and easy going approach of Dr. Monson and his kind staff. I came in with my old glasses (purchased from another optometry center) falling down my nose and was helped to have those fit better as well as was given a lot of help in picking out my new frames. They have plenty of trendy designer frames to choose from. I love my new glasses!
Dr. Monson and his staff are extremely friendly and knowledgeable. They have some high tech equipment that checks your eye pressure, so no more air puffer!... Read more at Yelp.com.
The best in lake Norman!!! Staff is so friendly and helpful. I have the worst vision but they always make me feel comfortable. They help get the best with my insurance options too (contacts vs glasses) and they always get me the highest possible rebates with my contacts. Cannot say enough how great they are!
I went for my initial appointment this morning and couldn't be more pleased with the service there. From the moment I came in the door I was immediately impressed with the spaciousness and cleanliness of the space. To top it off, the staff was very friendly and informative regarding the entire process. Dr. Monson took his time to explain what was happening with my vision, and was very easy to talk to! Finally, Sally provided honest (and at times hilarious) feedback regarding the frames I was looking at, which I greatly appreciated. I would definitely return for any and all of my eye care in the future!
This place is just frustrating. Everyone is nice don't get me wrong but it's been 30+ business days and they won't call me or get my glasses ready.. they broke them the first time and now here I am still waiting for my pair and they still aren't ready , even when they keep telling me it will be ready on a certain day it's not. They blame it on the labs over and over again.. and I don't understand what's so hard? Last I spoke with them they said they were putting on my last coat to protect the glasses. Now, they said it was trouble with the lab again. Honestly I don't think I will come back here again.
Patients rate their satisfaction with clinic facilities on average 4.73/5.
Patients rate their satisfaction with staff communication at the clinic on average 4.73/5.