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For eight years I have had only positive experiences with the staff, nurses and doctors at Valley Women for Women. I highly recommend this practice.
I switched from MomDoc to VW4W almost halfway through my pregnancy. I was having some problems and right from the start Dr. Floman hit the nail on the head... Read more at Yelp.com.
I love the providers, great care. Waits are ridiculous though and billing staff is completely incompetent. The front desk associates are lazy and chat amongst each other rather than assist patients. Called to make a payment and billing accused me of my card not working and it being declined, then finally had them verify information on their end and THEY were the ones who made an error. Complete waste of my time. It’s unfortunate when the office staff is poorly trained.
New patient check in was extremely long (30 min of paperwork). Then when we finally got to see the doctor, she asked us the same questions that we had just filled out (another 30 min). They claim their 2 systems don’t cross. She wasn’t helpful with any questions we had either. Need a pediatrician? Want to know about chord blood? Do you have new skin issues you want looked at? Find another practice to answer your questions. What a waste of time.
Poor communication and patient service. I wanted to like this office because it's so convenient to my home. But I have felt like a number every time I am seen. The staff is clearly too busy to provide good service and are not well trained. They seem to not be able to answer basic insurance questions and act like they could care less if they ever saw you again. At the Queen Creek location, the gals are often eating lunch at their desk in front of patients, and there is no privacy. I even had an experience where a patient walked in during an ultrasound I was having because the door wasn't fully shut and there was nothing to indicate the room was in use! I've overheard staff speaking negatively about patients and discussing private information that I assume has to be a HIPAA violation, and their surgery scheduling is terrible. I don't think I've ever written a Google review and I debated for a long time whether to post one now, but I just feel this office is not only poorly run and has poor communication, but the lack of patient privacy really concerns me.
First off, I love Heidi. She was wonderful and the only reason that I would give one star (even though she deserves more) other wise I would give ZERO. Front desk staff ALWAYS rude and unhelpful. Most of the time I felt like I knew more about what I should be doing rather than them. Came in for my gestational diabetes test, front desk gave no instruction to go back and get my test from the lab and I ended up spending twice the time there after the lab ladies came and found me. My husband has been treated rude by front desk, my calls were never returned and it was always a miracle to get anyone on the phone. Now, my son is 6 months old and several months ago they sent a refund check as I had overpaid for some of my visits. Great! However a few weeks ago I received a bill for $800 for no reason. The bill had no explanation whatsoever. I went into the office, where the front desk person handed me a phone with billing on the other end in the lobby; completely unprofessional. I finally was given the ok to go down to the billing office where I got "some" answers only to call my insurance to find out that they can't find any retractions of payments made (which is what the office said happened and that's why it's now my responsibility to pay) I am beyond fed up with them and not surprised in the slightest to read other reviews left with similar problems. Many comments made a long time ago, so clearly no efforts have been made to rectify ANY of the issues. Oh, I am also dealing with their third party lab testing (they have been great helping with the problem) because valley for women sent my test in with my maiden name, not my married name so I was not found under insurance. It took valley for women three visits to change that in their system. (Three months) thanks for that. Do not go here. Simple as that.
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