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My experience has been above satisfaction with Women Valley for Women. I was originally a patient of Roxanne Lane - Brink, who was previously employed at momdoc. I followed her to WVW when they made some unsavory changes at their office. I saw Roxanne until she retired. Unsure who I should pick as my next provider, I read these reviews and felt PA -C Heidi Kelbar would be the right fit for me. I truly appreciate the feedback others have left; they are completely accurate as to the care she provides her patients. She is a caring woman who is truly a gem. Well women exams are not a desirable experience, but she made me feel comfortable throughout the appointment and answered all of my questions. Even gave me a hug! I should also mention that I was pulled back at my appointment time and was out within 15 minutes! As far as the front staff, I'm neutral. On any given day these young gals are interacting with patients all day long. I didn't find them rude, they are simply performing their jobs to the best of their ability. It's actually nice to see a variety of ages in an business such as this. Based upon the quality of service, I will continue to travel the miles (90 for me since I live out of the area) for my yearly exams.
They've always been really nice and I never have to wait long to be seen. Plus they're very good with scheduling, I can usually get in the next day.
I have been in this particular clinic 2 times. The first time was an good experience, the physician was nice and seemed to know and answer all my questions. The second time around was absolutely horrible. I went in there for a last minute appointment due to bloody and painful urination- the physician this time was not the first one I saw since it was a last minute appointment. We did a urine sample dip wherein it came back negative (apparently, this is a 50/50 indicator whether you actually have a UTI as told by the person I saw at UrgentCare later on) and she had advised me that the pain should go away. I asked her many questions about the pain such as what it could possibly be causing, what I should do, etc. and she tried to say that it may just be an oncoming period mixed with a bunch of other things but then flat out said "I don't know". That's fine- everyone's human so I don't expect her to know everything BUT what I do expect is for her, as a physician, to use what she knows as a medical professional to try and figure it out. I reiterated to her that I was definitely in pain and that if it's not a UTI, it definitely was something. So after several times of trying to convince her this, that is when she told me that she would send in my cultures to make sure and if the cultures came back negative within a couple days, I have the option of coming back and getting an Ultrasound to be even more sure. Well TEN DAYS pass by and I still don't have a call for lab results nor a follow up call. I was seen on that Friday but the pain had managed to crawl up to my kidney area where I had to go to UrgentCare (and spend even more money) where the UrgentCare doctor reassured me that I definitely had a UTI and that I needed stronger antibiotics as well as a shot on my bum since the infection was spreading to my kidney. Even the doctor at Urgent Care notified me that if I had complained of severe pain, they should've tried to do something about it. I call in today (10 days after) to talk to the manager/head of the clinic to see what exactly happened. She notified me that the cultures WERE NEVER SENT OUT- IF I had waited for them to give me a call for my results, I could be having a serious kidney infection in which left untreated could be life threatening. After telling her this issue, she persisted to place the blame on me by saying that I should've called to follow up on this issue... First of, the clinic is closed on weekends and the physician had told me to wait for the lab results call! At the very least, information should have been given to me on what to do/expect at my initial appt. I went to the clinic with unquestionable pain and the doctor didnt warn me that if the pain worsened, I should call the on-call physician or that if it continued towards my kidney area, that I should be seen right away since that is a sure sign of a kidney infection. It took half way through the conversation for the manager to even apologize for the fact that the cultures were never sent. She persisted to place the blame on me with all the things I should've done as a patient (which again, the physician advised me to do AFTER the lab results were done first!). And on top of that, she was giving me attitude as if it was my sole responsibility as the patient to follow up on the cultures that were NEVER even sent out. The culture results was their responsibility- not mine- especially considering the fact that those results were essential to figuring out the next steps of my treatment plan. I normally never write reviews especially ones that tell you how bad the service was but I felt the need to do it on here since it could have resulted in a major health concern. I HIGHLY advice you do not go to this clinic. There are some good physicians here like the first one I saw but the experience I had with the manager as well as the 2nd physician was just so horrible that I felt the need to share this information. I just wanted to express the upsetting circumstances that could have easily been avoided if handled in a more professional way.
Poor communication and patient service. I wanted to like this office because it's so convenient to my home. But I have felt like a number every time I am seen. The staff is clearly too busy to provide good service and are not well trained. They seem to not be able to answer basic insurance questions and act like they could care less if they ever saw you again. At the Queen Creek location, the gals are often eating lunch at their desk in front of patients, and there is no privacy. I even had an experience where a patient walked in during an ultrasound I was having because the door wasn't fully shut and there was nothing to indicate the room was in use! I've overheard staff speaking negatively about patients and discussing private information that I assume has to be a HIPAA violation, and their surgery scheduling is terrible. I don't think I've ever written a Google review and I debated for a long time whether to post one now, but I just feel this office is not only poorly run and has poor communication, but the lack of patient privacy really concerns me.
First off, I love Heidi. She was wonderful and the only reason that I would give one star (even though she deserves more) other wise I would give ZERO. Front desk staff ALWAYS rude and unhelpful. Most of the time I felt like I knew more about what I should be doing rather than them. Came in for my gestational diabetes test, front desk gave no instruction to go back and get my test from the lab and I ended up spending twice the time there after the lab ladies came and found me. My husband has been treated rude by front desk, my calls were never returned and it was always a miracle to get anyone on the phone. Now, my son is 6 months old and several months ago they sent a refund check as I had overpaid for some of my visits. Great! However a few weeks ago I received a bill for $800 for no reason. The bill had no explanation whatsoever. I went into the office, where the front desk person handed me a phone with billing on the other end in the lobby; completely unprofessional. I finally was given the ok to go down to the billing office where I got "some" answers only to call my insurance to find out that they can't find any retractions of payments made (which is what the office said happened and that's why it's now my responsibility to pay) I am beyond fed up with them and not surprised in the slightest to read other reviews left with similar problems. Many comments made a long time ago, so clearly no efforts have been made to rectify ANY of the issues. Oh, I am also dealing with their third party lab testing (they have been great helping with the problem) because valley for women sent my test in with my maiden name, not my married name so I was not found under insurance. It took valley for women three visits to change that in their system. (Three months) thanks for that. Do not go here. Simple as that.
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