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I was super impressed by the staff at Total Vision Eyecare in North Haven. I have been wearing glasses since I was 7 years old, and I don't think I have ever had such a fun shopping experience for new glasses. Not only was the lady helping me out super friendly, but she also managed to pick the perfect pair of glasses for me on the very first shot! (I tried on about 8-9 pairs of glasses altogether, but ended up with the very first pair she handed me.)
They were also very knowledgeable about the lens as well. I have a crazy high prescription, and they knew to recommend super thin lenses with burnished edges to make the glasses as light as possible. Pretty much every question I had was immediately answered, and the prices there were very reasonable. I would highly recommend this place to anyone who needs eye care.
This is the best eye doctor in North Haven. The staff are friendly and knowledgeable, the office is clean and well equipped, and the selection of frames is extensive.
Excellent experience. Felt well taken care of and valued. Recommend to every one in need of eye care.
I've been coming to Dr. Lefland for 20 years. I'm very happy with the care he provides. I never had a reason to go anywhere else.
I had an annual eye exam scheduled for last week. I was looking forward to getting the exam because I was on my last pair of contact lenses and needed a new supply. The day before the appointment I got an automated call to confirm the time. Unfortunately, it was not the correct time I had scedhuled it for. No big deal right? Well, I called the next morning to reschedule the appointment. The woman on the phone said I could not get a new appointment for about a month and a half out. What?? I said I have only a few days left of my last pair of contacts. I asked if they could get me an extra pair or two in the meantime to cover me. She said no.. my prescription was old and needed a new exam first. She said I should just try wearing my glasses if I had them. I said I had glasses but they are old, scratched and don't fit correctly. (I haven't worn them in a long time). She said there was nothing she could do. Ok..... let me get this straight. I will not have any contact lenses in a few days. I told her I will not be able to see for a 6 weeks and is unacceptable. She said there was nothing they could do? This seems crazy.... I will not be able to drive or work. Is this how they treat their patients? There is no contingency policy? What if I just wore glasses. Suppose I lost them and was due for an annual exam? I guess they just say sorry... you'll be blind as a bat for 6 weeks until we can get you in?
Extremely poor customer service... zero care about the patient. I wound be going back. Thankfully, I was able to get into another doctors office in two days. I am happy with my new contact lenses and new glasses...and new doctor
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