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Most money oriented and poor patient treatment ever!! We booked twice to see the specialist for spine problems, they make you wait almost 2 hours and then without notice they put you with the assistant, took all medical records and never stepping foot there again, this office seems to be very money hungry and really they don’t care about their patients pain or well being.
Another office that does not respect people’s time. First visit today and got up and left after 45 minutes when people openly complained they had been there over 2 hours waiting. No excuse.
MORE Than ONE Issue:
#1 Called and told they would only see me for two body parts. WHAT I have a shoulder, elbow and wrist on one arm. So you saying you will not look at them all. She said Correct! I was desperate and they could see me soon so I went on. When I got there I told them this was stupid and they said ok, wait and see the doctor. So I did. He okay and xray of them all.
#2 Told the doctors would not see me unless I completed the online history forms, even though I had been there before. Ok...So I completed them. Went into finding exact dates etc. Took some time. Then when I got there the front desk ladies stopped their conversation long enough to wait on me and said " you did not complete your online forms" I told them I did and they said well you have to do them again and here is the paper documents to fill out. Ugh
#3 Probably the WORST: Rec'd a call from TODM Rehab. She told me I needed to come in at 1:00pm for the next 3 weeks. I asked if she had anything later or earlier, she said no. I explained I had a drive and this would take 3 hours of work everyday. She said this is the only appointment available for a new patient. I explained I am not as new patient I had been there before. She said our staff does not like to come early or stay late... I said you do not seem very patient focus, you seem very staff focus and she HUNG UP ON ME! (I tried to schedule Rehab the day I was at the office when the doctor prescribed it, they said rehab will call me this afternoon or tomorrow, it was almost 2 weeks before they called me.)
Dr. Smith-Be warned now..... don't see this guy. Did carpal tunnel surgery on my hand and a year later numbness and tingling are back again. He was also supposed to do injections at the time of the surgery and come to find out from our insurance company he didn't do it. Even though this was his plan of treatment and it was even discussed in pre-op and he never told me why. In fact he never saw me again after my surgery they only would schedule me with his assistant. The whole office was a mess, even the office manager couldn't be bothered. But the lady who collects payments could sure call me. I made multiple attempts to talk with someone about the issues I had but seriously no one would return my calls. Go to someone else!
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