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I honestly don't get the negative reviews regarding the personnel in this office. Each and every individual I came into contact with in this office, starting with the two lovely receptionists and Dr. Swan himself, were extremely polite, professional, helpful and diligent.
Mr. Swan was attentive and even went further to read all of the ingredients in each product of my current regimen before prescribing my topical medication.
I even witnessed a conversation myself where a lady wanted to know from the receptionists, why she had a copay when she didn't used to have a copay, as she was working with a State govt. agency and now that her insurance has switched, she has a copay. She did not make too much of a fuss about this, but this would not be a question she should she expect the receptionists to have to answer for her, as they are requesting her payment for services. This should have been something she sought clarity on, prior to her visit, as I did. Incidents like this lead people to go online and post negative reviews as though they couldn't have done their due diligence.
Thank you all for you kindness. I will be returning to this office.
This place is unbelievable! The receptionist up the front are extremely unprofessional and incompetent!
I went in for a full body skin check-up for skin cancer. The doctor asked me if I was there for any specific reason like family history, I told him I don't know my family history and never really wore sun screen ever so just want full checkup. He seemed very dismissive and told me I have dark hair so I should be fine, not likely for me to get skin cancer (I am white, the parts that don't see sun are very pale, I'm slightly tan on my arms and face that are visible). He looked at my face and the visible parts of my arms (I was wearing short sleeve shirt with long pants), and that's it. He asked if I had any moles so I told him about one on my thigh, so I had to pull my pants down in front of him which was humiliating. He checked that 1 mile, glanced at my butt then told me that was it, all done. Not thorough, not professional, and very dismissive.
I read some negative reviews about this office, so I thought I should say something about my experience. It was truly great! The appointment was easy to... Read more at Yelp.com.
I bombarded him this Dr. I'm new to Virginia and appreciated his thoroughness and patience.
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