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I bombarded him this Dr. I'm new to Virginia and appreciated his thoroughness and patience.
Took my daughter to Dr. Swan to see about a rash. Paper work was fast. Receptionists were great. Little wait time. Dr. Swan was very nice and knowledgeable.... Read more at Yelp.com.
I WOULD NEVER SET FOOT IN THIS OFFICE AGAIN! THE STAFF IS RUDE AND UNFRIENDLY ! I ASKED FOR A REFUND OVER 3 WEEKS AGO AND WAS ASSURED ID GET ONE, WELL I HAVEN'T SEEN ONE YET SO I CALLED THIS MORNING AND WAS HUNG UP ON WHEN I TOLD HER I HAD BEEN CALLING FOR 3 WEEKS, NOW MIND YOU I AM IN THE SAME EXACT LINE OF WORK, THEN I WAS TOLD THAT IT'S NOT HER PROBLEM, TAKE IT UP WITH MY HUSBAND WHO'S COPAY IT WAS AND HUNG UP ON AGAIN! I THEN CALLED BACK FOR THE 3RD TIME AND DEMANDED TO SPEAK WITH THE OFFICE MANAGER WHEN SHE INFORMED ME SHE WAS THE OFFICE MANAGER! AN OFFICE MANAGER THAT SPEAKS TO PATIENTS/CUSTOMERS LIKE THAT ? IN MY OFFICE WE WOULD NEVVVVVVER THINK TO EVER OFFEND OR DISAGREE WITH A PATIENT AND WE ALWAYYYYYS MAKE SURE THE PATIENT IS HAPPY WITH OUR SERVICE AND IF THEY ARE NOT, WE MAKE THEM HAPPY... ITS CALLED CUSTOMER SERVICE PEOPLE !!! AND OBVIOUSLY THE DR HIMSELF KNOWS NOTHING ABOUT THIS LACK OF FRIENDLY STAFF OR ELSE HE WOULD HAVE FIRED THEM ALOOOONG TIME AGO BECAUSE THEY'RE DEFINITELY LOOSING BUSINESS WITH THIS WOMAN IN THE FRONT !!! DO NOT WASTE YOUR TIME PEOPLE!!!
I went in for a full body skin check-up for skin cancer. The doctor asked me if I was there for any specific reason like family history, I told him I don't know my family history and never really wore sun screen ever so just want full checkup. He seemed very dismissive and told me I have dark hair so I should be fine, not likely for me to get skin cancer (I am white, the parts that don't see sun are very pale, I'm slightly tan on my arms and face that are visible). He looked at my face and the visible parts of my arms (I was wearing short sleeve shirt with long pants), and that's it. He asked if I had any moles so I told him about one on my thigh, so I had to pull my pants down in front of him which was humiliating. He checked that 1 mile, glanced at my butt then told me that was it, all done. Not thorough, not professional, and very dismissive.
office definitely needs customer service skills...I called to schedule a consultation/1st meeting with a doctor and the receptionist was so rude on the phone. I asked for evening appointments and she said "we dont have evening appointments." Then I asked her what the latest appointment was and she repeated "I said we dont have evening appointments." Wow how rude. I'm going to keep calling around. Would never step in that office.
Dr. Swan's office is stuck in the dark ages. The front desk staff seems to have a general rule that the patients are to be treated rudely. I have had two of the three admin workers be curt and rude to me on the phone. The office does not have a fax machine and will make you go in for an office visit to pick up a prescription. After the second incident I have decided to change Dr's.
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