our first dealings with specsavers, we were quite disappointed with the service we received after having an appointment to collect our specs we were told appointment cancelled and we would have to wait until they were ready.
I broke my glasses back in November right before a big social event in another state, and Specsavers were great at making sure I had sight for the big event. I did a Contacts Trial because it was such late notice, and really enjoyed them. I was told the contacts has 30 days of wear, and to come back in 2 weeks for an after-care appointment. I also ordered and paid for 2 pairs of glasses.
This, however, is where the fantastic service stopped.
I went back to make my after-care appointment and was told that they "were not taking bookings for after-care appointments at this time" and the store attendant acted like my asking was a hassle.
I have just called Specsavers to request a copy of my prescription, both for Contacts and Glasses, as I am going overseas in a few days. I have been informed that, as an after-care appointment was not booked, my Contact prescription is invalid and can not be issued. I was also told that my Contacts are only good to wear up to 30 days from the packet being opened (not what I was told at the initial fitting appointment).
I made a point of mentioning the amount of misinformation I was given at my initial appointment when I was on the phone to the store, and the response was "Oh, yeahhh". What a great way to handle complaints.
I will now have to have another Contact Lenses consultation and fitting, hopefully before my trip, but it will be not be with Specsavers after this. Neither will any of my future frames, lenses or sunnies.
Friendly, but incompetent in terms of delivering promptly as promised. Not acceptable considering what they charge.
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