I made an appt online which is super easy and I'm surprised all of these other users haven't tried that yet considering it's the 21st century and calling to make an appointment is soooo last century. Even so, I called to ask what I should bring to the appointment and a very helpful woman answered right away and was able to clear up any questions I had. Anyway when I got there the staff was very helpful. Even though I just got insurance and didn't have any numbers or paperwork they found me in the system and didn't ask that I pay anything or even give them a credit card. The nurse I saw was super cool and nice. The doctor was great too! Everyone was informative and easy to work with. I was wondering why they had 2 stars and I guess not everyone has a good experience here but my experience was completely awesome so I hope everyone who is considering going here gives it a chance and books their appt online. You can also walk-in if you need to. Just go earlier bc they close at 3. Planned Parenthood needs more funding, this is obvious. But I think so many people are feeling entitled which makes them overreact when they don't get what they want exactly how they want it. Let's have some compassion for the people that are standing up for women's reproductive rights. Also they do HIV testing for free and it only takes 20 minutes. I hope this review is helpful.
THIS IS WHAT I DO NOT UNDERSTAND!
I am seeing reviews on here about Planned Parenthood being a "dirty facility" or that "the staff are rude" or "dumb as a... Read more at Yelp.com.
I have a pretty good feeling that these other reviews are fake and probably made by the very people who work there. I have never met anyone so rude until that is I met the "Dr" they treated me like a dollar sign. The "Dr" stood in front of the door hovering over me telling me that I had to pay up for the visit even tho they weren't going to treat me and we're just putting me into the system. He then went on to tell me to get out. As I was walking out the front desk lady stops me and goes to the back and asks the "Dr" if I need to pay for anything and I hear him say "no it's a waist of time let her go" as if I'm not even there.
Everyone who works here is such a big help. I've been here multiple times and every visit was easy.
THE PHONES AREN'T GOOD. Their caller service is state-wide and the Honolulu location has late hours, so after 5pm the phone stops working. They should fix this, but you may just have to go to the office to get any answers. If you're unemployed and uninsured, your visits are FREE and they've got no shortage of helpful advice, pamphlets, medications you can receive for free as well, and very kind personnel. Be aware that the office recently switched over to digital records, so they're still learning the new system. Health care is complicated enough already! And make sure you walk out the door with YOUR prescription and it has a DOCTOR'S SIGNATURE on it. I had to go back twice because they kept forgetting "minor" details. Parking is available at the foot of the building for $1.00/30 minutes or $3.00 max. There is more parking around the backside of the building that is reserved until 5pm, so late appointments can park there at no charge.
I need birth control and in order to do that I need to make an appointment, but they will not answer there phone! I thought it was because I wasn't calling during normal business hours, yet to my dismay.... they just never answer the phone.... clearly I am not the only one who finds this annoying. It doesn't even ring! it goes directly to voice mail. I don't want to have to go in to make an appointment, that's ridiculous.
What makes me more frustrated is the fact that my old planned parenthood I use to go to back in Washington State always answered the phone and I have always found them to be very reliable.