Good and bad experience at the Mesa location. When you walk in, you're in an enclosed area where you have to talk to the front desk staff behind a glass wall. If someone is waiting behind you, they can hear everything because the space where you wait is so small.
The front desk lady didn't understand my insurance and made me pay a certain amount to be seen. Something seemed funny so I asked a different girl about why I was charged so much and she gave me a different story. I tried to call their billing department and left messages. After a week of calling, still haven't been able to speak to someone. Come to find out by insurance company, I was overcharged.
The ONLY reason I gave 2 stars is because the nurse and doctor were friendly. They were kind and patient when asking questions and answering my questions unlike the front desk staff. I will never come back here again! I never had this problem at the Chandler location.
The Clinician prescribed me 20mg Microgestin birth control. I used it for a while but it didn't regulate anything. I called into their "customer service" line because they don't have a direct number. waited over an our to speak with someone. The rep told me in need to come in and pay another $70 to sit down with the clinician so she can prescribe me 30mg Microgestin instead. UMMM NO. DO NOT LET THEM DO THIS. I don't need to have a consultation for that. Eventually I was able to speak with the clinician who changed the prescription but it left me feeling like they are just after people's money. That is ridiculous for a so called organization who gets donations.
If you plan to come to this facility make sure you leave your whole day open. I scheduled an appointment a week and advance for 10:30 on a Tuesday I wait over an hour and a half. Facility is clean, staff is nice but that waiting is just beyond ridiculous- very unprofessional.
I decided to come to planned parenthood as it is way faster than getting an appointment at my primary doctor's office. I needed a blood test and made an appointment as instructed on the website only to find out when I got there that they don't even do blood tests. The woman (who was very cold) said I'd only get a urine test. I've already taken 5 at home urine tests, I don't need another. Which, by the way, costs $20. That's ridiculous considering I bought two packs of urine tests that have 3 tests each for about the same price. I went there as this is a time pressed issue just to be told by the woman at the front desk to go to my primary doctor anyway. She gave me the paperwork like she expected me to stay. I walked out and didn't give that place a cent. False advertisement wasted my time.
This was my first time at any of the planned parenthood locations and I had a great experience! Everyone was extremely accomadating and helpful with... Read more at Yelp.com.
My first time going to a Planned Parenthood and my experience was above average. I drove all the way from the Maryvale center after they denied my appointment for being late because I had a difficult time finding the building. I didn't mind the wait time at the Mesa location because the doctor was really nice and comforting which made it worth every second of my time. She made the whole process seem really effortless and nothing to be nervous about (got the implant). The staff was overall friendly and answered all of my questions. The facility is also very clean. If you are patient and have a positive attitude, you will have a positive experience here.