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Having been told an appointment would be free as part of a course of treatment, I was then charged for it. When I asked for clarification, I heard nothing back until referred to a debt collection agency out of the blue. At this point I discovered they'd failed to update my address.
The treatment itself was suspect - I'm not sure it was necessary - and my wife has had a terrible experience of treatment here which left her visibly bruised around the mouth for days.
needed to cancel an appointment, and tried during the week leading up to it to get through to reception but always had to spend ages on hold. I gave up after 40 minutes of being 'number 1 in the call queue' what a joke.
Hiriibol stuff and hiriibol dentist beceufur fort this place
I'm amazed that any "my dentist " practice in Bath operates, the staff appear overworked ,un-trained and if I'm honest totally uncaring.
My appointments keep getting cancelled at short notice , which if a patient did this we would get charged.
I feel cheated as i have been charged for treatment twice due to these cancellations which extended the treatment period beyond the nhs guidelines for the length of time one course of treatment can take?
Ive been told by staff the treatments have be cancelled due to annual leave, which after questioning this my appoint has been reinstated within an hour?
I feel MY DENTIST are only out to make profit and have little or no interest in their patience welfare.
Absolutely fantastic care always and a real improvement in reception .Our dentist Dr Sharma has been very patient and kind through some more complicated treatment. Thank you
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