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Extremely helpful and kind. Worked to understand what was the problem and addressed it. I barely waited after being seated. I also came away from the appointment feeling really happy with my care and forward path. I would highly recommend this dentist group.
I just started going to this dental practice about 4 months ago. They quickly verified my insurance and let me know in detail what would be covered. The staff are friendly and courteous. I never have to wait months for an appointment, which is what I was experiencing at my previous provider. I even had the owner, Dr Patterson, working on my teeth. I have such confidence in this outfit that I am going to have some cosmetic work done soon. I am looking forward to the rest of my life with a movie star smile thanks to Dr Patterson!
Horrible experience! I was in extreme pain all night long. I called around all morning to find a dentist that would take my insurance. After I called and spoke to someone at the dental office, I was informed that I would get help with my pain. After paying $108 for a quick X-ray, The dentist noticed two abscesses, and two cracked teeth. I was informed that I could go buy ibuprofen over the counter and was prescribed an antibiotic. I would never recommend going here for pain or cracked teeth. They couldn't verify my insurance so I was forced to pay. Sorry I couldn't pay the $2,000 bill out of pocket, after they found that out, the visit was done and I was informed that I could buy my own over the counter medicine for my excruciating pain.
I have been a patient of Dr. Troy Patterson for over 25 years. His staff has always been courteous and helpful. They greet you with a smile and make you feel welcomed. They are all very professional and very caring when treating you.
Oak Family is as the name implies, a family firm. Dr. Patterson and now his daughter are both exceptional dentists and they have had the same, excellent support staff for the duration of the 25 years I have been a client so clearly he treats them as well as he treats his patients. They take the time to be thorough and explain procedures and never make the patient feel like they're "rushing" to the person in the next room. I also cannot remember ever having to wait any appreciable amount of time before I am taken in for my dental work, which is a sign that they respect my time as well. As a working professional, this is extremely important to the "user experience." They have recently renovated and expanded their offices, yet still maintain the same exceptional level of service.
I would highly recommend Oak Family Dental to anyone and everyone: you will receive the highest quality of care.