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I've been going here since I was 13 for my PCOS. Dr. Pass was my OB and I have had positive experiences throughout the years.
I transfered to new horizons from Sunlife and they were wonderful! Everyone was kind and there were only two doctors seeing me, not someone new at every appointment. (I wish that was only a joke) I felt very comfortable with both of my doctors as well as the staff up front. They were all very helpful in answering any questions of mine, including the "silly" ones. I delivered at chandler regional hospital which was also a 5 star experience. Would recommend to everyone!! I am eternally grateful to my friend for recommending them to me.
Doctor pass is a fantastic doctor and I recommend him to everyone. Unfortunately this office seems to have trouble finding a compatible front desk staff. When I was pregnant with my second child the woman in the front was downright rude and would make snide comments when asked a question. Now being pregnant with my third child, the women at the front desk have screwed up my payments I have made and applied them elsewhere. Now she tells me I should have specified which bill I wanted to pay, which I did with every single payment. Will be calling the billing department today. A month away from my deadline and being told none of my payments have gone to my account and I still owe in full. Unacceptable!
Dr. Pass was very pleasant and seems like a a great Dr. Unfortunately he should look into getting a different front desk person. Possibly more friendly with better people skills. She makes scheduling impossible.
Front office is rude and trashy. I went in as a new patient and walked out immediately after receiving my "new patient" packet to fill out. I will be canceling my new patient pap scheduled for Monday. You will not get a warm welcome from the front office. It's a shame... Dr.'s should wipe out the 3 in the front and replace with eager and caring staff. I didn't make it to the back obviously, so I have nothing negative to say about the Dr.'s. The waiting room is put together nicely and looks great! If you are Dr. from New Horizon reading this, I'm sorry the front office is turning away new patients. I'm sure you would be more than welcoming.
I've been going to this place for 12 years even after I moved an hour away. I made two appts and was told to arrive by 12:40 I show up at 12:34 doors locked... Read more at Yelp.com.
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