I went in because I have been asking people for recommendations and few have recommended Rose. We are new to the area and need long term good dentist. Main criteria is hygiene. We don't have huge dental works just fillings and clean polish.. So I didn't think it will be a big difference when we were booked in with Jenny. She was lovely. The wait was a bit long with two young kids. My partner had his clean first but didn't say anything before I went in for mine I also had a 2 fillings. later my partner said this was roughest clean he ever got and I agreed but didn't want to be unappreciative. At the end of the day someone is in your mouth doing you an expensive favour.
6 months later my filling falls out.. and the filling is really yellow( unlike my tooth) and crumbly..
I call to check what to do and if possible to get another dentist and Clara ( who apparently and thankfully usually doesn't answer the phone - its not her job she said) was very un-pleasent. Its not an every day thing people have to do is to call in with newish fallen out filling that you charge $300. So sorry if you are not getting the nice side of me but as a business who takes money for services you should put a bit more effort in POLITELY dealing with any enquiries. Frustrating breathing to the phone and "this is not my job" is not a paid skill.
So I am back in tomorrow. You get another chance to impress.
No.. Actually I will go to another provider that at first impact shows appreciation of my custom.
Receptionist was knowledgable and helpful. Dentist very efficient. Happy with the service!
Horrible service. Booked me in for the wrong time, and when I turned up at the time I had booked it in for (and they had confirmed) refused to see me as I was 'late' and they had other patients to see. No call to see why I had not turned up, no apology for their mistake, just plain rudeness. Refused their offer to re-book, if they cannot even run the simple admin side of their business, I would not want them near my teeth.
They are always friendly and helpful, and the treatments seem to be of good quality. I never have trouble being squeezed in at short notice.