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This is the worst place ever! They refused to give my wife a copy of her eye script....and after waiting 2 months for an apt the day of the apppintment i dont have one. Worst place ever they do nothing good!
I went here to get my exam and glasses and was greeted with a smile as soon as I came in the door. Received my eye exam and was assisted with picking out glasses after. Everyone was so friendly and helpful. Just put a smile on my face. :-) Thanks Loveland Eyecare!
Dr. Loveland has been so helpful with all of my eyecare needs. I never had someone be able to fit me with the perfect contact lenses and it was the first try! I also picked an awesome pair of Kate spades with their consultant Sue! She was wonderful and very patient with my picky ways..
Dr. Loveland has been so helpful with all of my eyecare needs. I never had someone be able to fit me with the perfect contact lenses and it was the first... Read more at Yelp.com.
The only redeemable quality about this eye place is the service of Dr. Nancy Loveland. For my recent eye visit, to get new glasses, their newest eye doctor (with a friendly disposition and I am sure good intentions) misjudged the prescription I needed (when I got the lens, the prescription was way too strong and disorienting). I'm not sure if this experience is common (I just know that in all my years wearing glasses, and getting my eyes tested, I always was given right prescription the first time). Anyway because of this issue with the prescription, the eye place had to request new lens from the lab (I in return, had to wait a little over 2 weeks for the new lens). Keep in mind, the old glasses I was relying on to carry me over until I got the new lens, have a broken frame, and right lens is just barely hanging in there (prescription is also very outdated by now), also the prescription power in the 30 day trial contacts they gave me started to wane greatly, this week in particular, greatly impacting my ability to make out much. When I asked if they could give me another trial pair to compensate for the wait, they stated that they didn't have any in stock (this could just be an internal policy to not keep giving out trial pairs rather than the actual reality). Just today, I got the adjusted lens with the proper prescription. New problematic issue- The lab apparently added a transition (shades like quality) to the adjusted lens- something I didn't request. I came home today shocked by the pitch black darkness that took over the lens as I entered my home, and was unable to see anything for about 15 minutes (I know for some, transitions lens are a benefit, but the principle is I didn't ask for transition lens, and having never had them before just threw me off). I just called the eye place immediately, and a gentleman from optical claimed that the lab is in the wrong, and that his original request was a non-transition lens. We then rallied back and forth, both frustrated. When I asked him a question on whether or not another adjusted lens from the lab would be at additional cost to me, he continued on and on not giving me a simple yes or no. When he calmed down, he said it would be free because the lab made a mistake. There is no way for me to determine if his original request was incorrect, unless I have an official copy of the document sent to the lab. I therefore, cannot determine if the true liability falls on them for requesting the wrong lens type from lab, or if the liability falls on the lab for making a mistake. Gut instincts say that a lab wouldn't tack on transition power to a lens unless it was accounted for. This place also has extremely long wait times, no matter who staff is. They've added new staff members since I've been there last- not sure if the original people quit- or were fired. In any account, it doesn't matter. Poor service overall. I had to wait nearly an hour this morning to have them rectify an insurance question, that eventually took 5 minutes to handle when a staff member in optical with a lets get things done attitude, and knowledge handled my case. Point is, go here only if you like Dr. Loveland. Otherwise, stay clear and go to another provider that your insurace accepts. I don't frequent social forums, but I feel it is important for our voices to be heard, on smaller issues like the one I am describing or larger issues that affect more than just yourself. If you consistently get bad service (and your intent is to not just simply be a pain in the butt, or have an angry attitude) make your voice heard. I am waiting to see if they follow through on my adjusted lens next week, and that I receive the proper lens (prescription, non-transition and all). Unfortunately, I have to continue using them as a provider- as I've ordered contacts from them. If you've consistently received poor service from this place, please speak out. If the staff does see this, thank you to Dr. Loveland for her kind, and efficient service. Advice to management- better training, shorter wait times.
I have been going to Dr. Loveland for many years. She is a fantastic doctor, who is always up to date on new techniques, and is also very helpful in resolving eye issues. She is also very down to earth and pleasant. The staff there is very well qualified and always very helpful.
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