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Great place to get your teeth taking care of with love. Rhonda cleaned my teeth today and she needs a raise cause she was awesome.
At one time I actually believe that I finally found the dentist office were I needed to be...a one stop shop. I even recommended my family and friends...some joined. Now I have to come to the realization that fast service means inadequate treatment. My permanent crown of less than 5 months has fell out. I have return on several occasions back to the office for them to correct an error, some leading up to need a root canal, which cost me dearly. I have had enough. The health of my mouth is too important to leave it in the hands of inadequate treatment procedures. This is not fair to the client to have to continue running back and forth wasting time, gas and money in order for the office to try to correct their errors.
This review is for Dr. Tramel & his staff who I feel is bar none the best dentist Ive ever been to. Dr. T goes to great lengths to make sure you are 100% happy and cared for in his practice. I have been his patient for more than 10 years+.
Unprofessional and incompetent. I had been a patient at LR family dental care and had two cleanings done with them and everything went fine. The problem occurred when I needed my wisdom teeth pulled. I contacted my insurance to make sure the procedure would be covered and they said it would be. I arranged a consultation with family dental care to discuss having my wisdom teeth pulled and during the consultation they also assured me that it would be covered by my insurance. So when I received a bill for $600 I was surprised and confused. I contacted family dental thinking it must have been a mistake. They said because my wisdom teeth were impacted that it was considered and "surgical" procedure and that I was responsible for the $600 bill. I said that during a consultation from THEM they said NOTHING about my wisdom teeth being impacted or that it would be a surgical procedure. They admitted to making the mistake and said they would still expect me to pay the bill! Unbelievable! I told them if they had provided me with the correct information my insurance would have ben able to cover it within six months, that I was paying my way through college and didn't have $600 to pay the bill. THEY STILL INSISTED THAT I HAD TO PAY! Also Dr Machen REFUSED to speak with me about resolving the situation. Since this happened I have been sure to tell everyone I know to stay away from this place. In the end a college student was forced to pay for a $600 bill. THEY SHOULD BE ASHAMED FOR DOING THIS!
I'm a resident of Georgia and have never been a patient at this dental office. After reading a recent Facebook status of a childhood friend, I couldn't resist posting this review. Per my childhood friends status, the dentist at this location was a blessing. He extended his hours and waited for him to travel miles to get a tooth extracted that was very bothersome. My friend had a dentist from a different location cancel his appointment after he waited "2 hours" because of HER back pain...THAT'S ANOTHER STORY!!! Not only did this exemplify great customer service but it shows that the dentist at this location cares about his patients. Moving forward, I would definitely recommend this location to my family members remaining in the Little Rock, Arkansas area.
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|Mon:||8:00 - 17:00|
|Tue:||8:00 - 17:00|
|Wed:||8:00 - 17:00|
|Thu:||8:00 - 17:00|
|Fri:||8:00 - 15:00|
|Sat:||8:00 - 12:00|