This review is for Dr. Tramel & his staff who I feel is bar none the best dentist Ive ever been to. Dr. T goes to great lengths to make sure you are 100% happy and cared for in his practice. I have been his patient for more than 10 years+.
Unprofessional and incompetent. I had been a patient at LR family dental care and had two cleanings done with them and everything went fine. The problem occurred when I needed my wisdom teeth pulled. I contacted my insurance to make sure the procedure would be covered and they said it would be. I arranged a consultation with family dental care to discuss having my wisdom teeth pulled and during the consultation they also assured me that it would be covered by my insurance. So when I received a bill for $600 I was surprised and confused. I contacted family dental thinking it must have been a mistake. They said because my wisdom teeth were impacted that it was considered and "surgical" procedure and that I was responsible for the $600 bill. I said that during a consultation from THEM they said NOTHING about my wisdom teeth being impacted or that it would be a surgical procedure. They admitted to making the mistake and said they would still expect me to pay the bill! Unbelievable! I told them if they had provided me with the correct information my insurance would have ben able to cover it within six months, that I was paying my way through college and didn't have $600 to pay the bill. THEY STILL INSISTED THAT I HAD TO PAY! Also Dr Machen REFUSED to speak with me about resolving the situation. Since this happened I have been sure to tell everyone I know to stay away from this place. In the end a college student was forced to pay for a $600 bill. THEY SHOULD BE ASHAMED FOR DOING THIS!
Excellent experience! I give big thanks to the young ladies at the front desk to Doctor Murphy, Kim, Tiffany, Marcey(Enough said) made me feel comfortable my whole way through (Root-Canal) procedures..."WHAT A TEAM"!!! I highly recommend!
I'm a resident of Georgia and have never been a patient at this dental office. After reading a recent Facebook status of a childhood friend, I couldn't resist posting this review. Per my childhood friends status, the dentist at this location was a blessing. He extended his hours and waited for him to travel miles to get a tooth extracted that was very bothersome. My friend had a dentist from a different location cancel his appointment after he waited "2 hours" because of HER back pain...THAT'S ANOTHER STORY!!! Not only did this exemplify great customer service but it shows that the dentist at this location cares about his patients. Moving forward, I would definitely recommend this location to my family members remaining in the Little Rock, Arkansas area.
Terrible customer service. I made an appointment, and when I arrived for said appointment, I was told that they didn't have me down for that day...or any other day for that matter. There was no record of me calling in to make the appointment. When I called, I even updated my insurance info and discussed which dentist (by name) I wanted to see! Who took that info? The receptionists said that it was the second time that day that someone had showed up for their appointment, but there was no appointment on their books. The girls working the front desk could not have cared less. I was basically told that I must have scheduled with another office...even though I looked through my caller ID later and found their number that was called when I made the appointment. But I'm the crazy one, not them. Truly unfriendly and unhelpful front desk staff.
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