I decided to try ikids Dental as it is closer to my home than Cherrygum Dental. While I can't comment on the dental treatment, our time was waisted by the receptionist. When booking an appointment for my preschool children, I was told we could not come after 3pm as this slot was reserved for adolescents, this is not an issue at Cherrygum. She then told me that during the school holidays would be alright so I booked an appointment for 4pm then. After waiting a month to see the dentist, a day before the appointment, the receptionist then rang to ask if we could come at 10am as it was against their protocols to have preschoolers at 4pm. Of course by then we could not, as we had already planned for another appointment at 10:30 that day. The receptionist then called us at 3:50pm, as we driving to the appointment to ask us to come in later. I asked how much later and was told 30 minutes. While I appreciate a courtesy call, 10 minutes before the appointment is a little late to advise that the dentist is running behind. I told her it wouldn't work for us, that we'd have to cancel and she abruptly hung up! No appology for the inconvenience and no asking if I'd like to reschedule. It's been a long time since coming across poor reception staff such as this and as a result we'll be going back to the ever friendly and reliable Cherrygum Dental.
Tim is a great dentist, he was great with my son and very caring. The staff and nurses were wonderful also, highly recommend I kids dental! Wonderful job, my son came out of surgery with no pain!
As a dentist, I can say that their care was immaculate. We took our baby for release of tongue tie. Tim was very informative and the outcome was great. Not only would I be happy referring my patients to Tim, I would be happy to bring my family in as patients as required.
Was amazing with dealing with my sons tongue and lip tie. Feeding showed improvement minutes after the procedure
This is the best dental care my son has ever received! Dr Tim Johnston is the 7th/8th dentist I have consulted so far and he is the best. My search for a good dentist has finally ended :).
As promised by Dr Johnston, my son is a happier child now with a better apetite. Enough reasons for a mum to be happy :).
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