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I have seen Dr Kramer and Dr Biber several times. Never had to wait long for either one of them. No issues at all. Very professional
While traveling out of state I experienced an eye related emergency. Horizon Eye Care was my first choice based on location and Google reviews. Finding them was truly a blessing. I not only received superlative care during my crisis I was cared for well after I returned home. My surgeon called me each week for two weeks to ensure that I was receiving care back home. Their financial team took care of me when Anthem tried to deny my claims due to the emergency visit while traveling. The doctors, nurses and staff were professional, compassionate and caring. I highly recommend Horizon Eye in the Charlotte, NC area.
I have had nothing but a great experience with Dr. Kramer and the staff at Horizon Eye Care. The staff at the office in Huntersville specifically was very courteous and professional from the time I made the appointment to the time I checked out. We were seen on time, which is very appreciated when you have an anxious toddler with you awaiting in the lobby! I highly recommend Dr. Kramer. Not only he was great with my 2 year old son and helped him feel very comfortable throughout his very first eye exam, but he also consistently answered all my questions. I am confident that Dr. Kramer will be our eye doctor for years!
They were able to get me in on the same day when I tried to order glasses with my rx from another business, only to find it was expired (even though it was... Read more at Yelp.com.
I gave this place one star because I had to select something to leave a review. This place sucks. Wait time is horrible. Dr Rouse especially is rude, short, does not pay attention to what you say, no regards to prior medical history and arrogant. Do not waste your time. I left there feeling totally angry and that I did not receive adequate care. He had the nerve to try to make me feel bad for a pre-existing condition. Never again.
Horrible experience after waiting an hour after my appointment time and still was not seen by the doctor. I had to leave without being seen by the doctor and seems like they didn't have a care in the world. It bothers me that they have a rule if your late pass 15 mins you have to reschedule but they don't show the same respect to their patients. People's time is valuable especially when they make arrangements to take time off of work and school to get an appointment in. Long story short be prepared to wait way pass your appointment time if you go to this office. Thankfully they are willing to reschedule an appointment on a day that works for me however it's still time I wasted that I could be doing better things.
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