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My experience with her has been nothing but amazing! I've only been to one other gynecologist whom I absolutely did NOT like, so I was a bit nervous to... Read more at Yelp.com.
This doctor may be great, but I'll never know because everytime I called I was sent to voicemail or put on hold. At one point the receptionist picked up and asked me to hold again, and I informed her I had been waiting for forty minutes. She kind of laughed and put me on hold again. If she is so overwhelmed that patients have to wait 45 mins and still can't speak with anyone, then maybe they should have more than one receptionist.
Dr. Helen Matthews will NOT take Blue Shield PPO - even though she is accepting new patients, if purchased under Covered California. Yet she is contracted with them...is this not illegal? Although her receptionist has informed me that she takes "some" but not all, with no guideline for the discrimination. It's just "up to her". How unprofessional. How subjective. How illegal.
rejected my insurance (blue shield ) simply because i got it through covered CA, what difference does it make if blue shield ensure that the doctor are part of the network and my plan is accepted by their office. i think health care system in the US becoming more and more ridiculous and hard to find a good service.
Patients rate their satisfaction with clinic facilities on average 4.0/5.
Patients rate their satisfaction with staff communication at the clinic on average 4.0/5.