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My first visit was great, and I left a great review. However, I ordered my 2 batch of contacts for my daughter 6 weeks ago. I have called them THREE times, left THREE messages to find out if they wre ready yet, and nobody has ever called me back. I finally just got an EXTREMELY RUDE lady named Kelly to answer the phone, said "we tried calling you on the 9th when they came in" (almost 2 weeks ago). I told her I never rec'd that call, I've left 3 messages with no call back from anyone. Instead of apologizing or even being remotely pleasant, she was RUDE and said, "well, we're open until 6, you can come get them", and literally just HUNG UP ON ME. I've worked in healthcare for over 20 years, I know things happen, so I wasn't rude, didn't call them names, didn't curse at her, I just let her know that I've called 3 times with no response. It's been TWO weeks that they've had them...I guess since they make you pay up front, they have no incentive to actually call people to come pick up their products. Or they try just once (which I am reasonable enough to believe--technology doesn't always work. BUT, I CALLED 3 TIMES WITH NO RESPONSE!! THAT IS A PROBLEM!!) My daughter's 11. I am a "LIFER" with businesses who deserve it (been going to same Pediatrician for 23 years with 4 kids)--you would have had us as customers for life, if you'd just had a little courtesy and RESPECT. Youv've now lost a customer, EW. Get some customer service skills or train your people how to APOLOGIZE or diffuse a conflict with a CUSTOMER, not argue and then hang up on them. Nice job, Kelly. You just lost your company probably thousands of dollars. 5 of us in my family in glasses/contacts. Shameful.
Called to schedule an appointment right after calling the West Valley Vision Center (my schedule just did not work with them for that week, so I figured I would try another place). VERY rude compared to West Valley!
Whoever answered acted like she was doing me a favor by talking to me when I was scheduling the appointment.
I work in customer service so I know what a receptionist should sound like and she had no people skills. I almost wanted to tell her, "Clearly you sound like you hate this job, find a different one where you don't have to interact with people." She kept interrupting me before I could finish my sentence, and not in a nice tone. I started talking to her in a polite manner, but after hearing the sheer annoyance in her tone, I began talking to her the same way she did to me. I hope she at least noticed the change in my tone.
I was relieved when she said that they did not accept my insurance because I wanted to do zero business with them after talking to her.
Heather is really nice! They take care of you here. Really great place
I've been going here for years and always had good service and I really like the female doctor that I always see (don't know her name). This year I came in... Read more at Yelp.com.
I got two wonderful pairs of glasses from them every fast and easily, I do how ever need different lenses as mine reflect to much.
My husband and I came here just because it was close to home, but we both joined the eyesight club and keep coming here because of Heather! Her customer service is far above and beyond. First time back she remembered us by name, took the time to patiently show me how to put in, take out and care for my contacts and made us feel like we actually matter as customers. That level of customer service and care are rare to find anymore. We keep telling friends and family that they have to go to this location, but only to deal with Heather. As long as she works there this location has us as very loyal clients! Thank you for making eye care an extremely comfortable process for us Heather. See you soon.
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