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I'd just purchased brand new glasses at Wal-Mart. Upon returning for an arm tightening, I was told the glasses were stripped and couldn't be fixed. She told me I needed another pair. I happened to stop here just to check, and the repair was done quickly and simply. I don't know the blonde bombshell in the store, but she's awesome. I will definitely return to eyeglass world and tell a friend!
My husband and I came here just because it was close to home, but we both joined the eyesight club and keep coming here because of Heather! Her customer service is far above and beyond. First time back she remembered us by name, took the time to patiently show me how to put in, take out and care for my contacts and made us feel like we actually matter as customers. That level of customer service and care are rare to find anymore. We keep telling friends and family that they have to go to this location, but only to deal with Heather. As long as she works there this location has us as very loyal clients! Thank you for making eye care an extremely comfortable process for us Heather. See you soon.
An awesome, hassle-free experience. I have been getting my eye exams here for years. There is a lot of turnover with the doctors, but the staff is fantastic. I recently had my eyes checked and then re-ordered daily wear contact lenses. Heather was so accommodating. She offered multiple trial packs (with different brands) so that I could find the lenses that were the best fit. Once I decided on a brand, I ordered them and received a 10% discount for taking part in their membership program. The lenses were in a few days later. I am very pleased with my customer experience.
We had such a great experience at the Goodyear location. My husband had a 5pm appt, was attended promptly and was in seeing the Dr. By 530.. (considering filling out paper work, and searching for glasses) they had a great selection on eye glasses. ;) Great prices!! Same day glasses. The lady was kind enough to help her co worker out and attend us, so we wouldn't have to wait so long. Not to mention her shift was over and had clocked out!!She was very polite and patient. Went above and beyond to help us out. I would definitely recommend this location to anybody. ;)
Buyer beware! There are those on the staff here who have no idea what the idea of "customer service" is about - and a simple call to double-check something is met with resistance and not-too-well-hidden disgust that someone would actually not rely on their words alone and make them walk all the way back to ask the doctor a question. When this person came back to the phone, they acted like what they said in the first place was right, when in fact it was not - and when I pointed that out to them, they hung up the phone. Having previously worked professionally in this same type of business for a number of years, this place with some of it's key current staff is not a place where I will ever bring my business again. Oh, did I mention that they originally gave me the wrong prescription, and then blamed it on my eyes having changed within two weeks' time? I have excellent health, but now, according to the doctor, I must have diabetes or something!
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