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Eyeglass World

Ophthalmology (Eye) clinic in Goodyear, United States. | 30 reviews


Visit Eyeglass World ophthalmology (eye) clinic in Goodyear, United States - this clinic hasn't yet provided sufficient data to evaluate clinic quality & generate GCR score. Please see questions below that will help you to evaluate medical standards of this clinic.

Accreditation: Unaccredited

Only the top ophthalmology (eye) clinics that have proven to be above international standards can qualify to be GCR Accredited.

Expertise: Expertise score

GCR has not yet received sufficient expertise data from this clinic. To ensure you pick the right clinic you can ask one of the following questions:

  • Has the Eyeglass World been internationally accredited or received awards for medical its care?
  • How many years of experience has the staff? How long have they been working at the clinic? Which medical schools did they attend in Goodyear, Arizona, United States?
  • Are the doctors onsite certified for their treatment specialties?
  • How many of such procedures does a clinic per year in Goodyear, Arizona, United States?
  • When was this clinic founded? How many years of experience does it have?

Feedback: Feedback score

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Latest reviews

My first visit was great, and I left a great review. However,...

My first visit was great, and I left a great review. However, I ordered my 2 batch of contacts for my daughter 6 weeks ago. I have called them THREE times, left THREE messages to find out if they wre ready yet, and nobody has ever called me back. I finally just got an EXTREMELY RUDE lady named Kelly to answer the phone, said "we tried calling you on the 9th when they came in" (almost 2 weeks ago). I told her I never rec'd that call, I've left 3 messages with no call back from anyone. Instead of apologizing or even being remotely pleasant, she was RUDE and said, "well, we're open until 6, you can come get them", and literally just HUNG UP ON ME. I've worked in healthcare for over 20 years, I know things happen, so I wasn't rude, didn't call them names, didn't curse at her, I just let her know that I've called 3 times with no response. It's been TWO weeks that they've had them...I guess since they make you pay up front, they have no incentive to actually call people to come pick up their products. Or they try just once (which I am reasonable enough to believe--technology doesn't always work. BUT, I CALLED 3 TIMES WITH NO RESPONSE!! THAT IS A PROBLEM!!) My daughter's 11. I am a "LIFER" with businesses who deserve it (been going to same Pediatrician for 23 years with 4 kids)--you would have had us as customers for life, if you'd just had a little courtesy and RESPECT. Youv've now lost a customer, EW. Get some customer service skills or train your people how to APOLOGIZE or diffuse a conflict with a CUSTOMER, not argue and then hang up on them. Nice job, Kelly. You just lost your company probably thousands of dollars. 5 of us in my family in glasses/contacts. Shameful.

By Dina (Published ago on )
Called to schedule an appointment right after calling the Wes...

Called to schedule an appointment right after calling the West Valley Vision Center (my schedule just did not work with them for that week, so I figured I would try another place). VERY rude compared to West Valley!

Whoever answered acted like she was doing me a favor by talking to me when I was scheduling the appointment.

I work in customer service so I know what a receptionist should sound like and she had no people skills. I almost wanted to tell her, "Clearly you sound like you hate this job, find a different one where you don't have to interact with people." She kept interrupting me before I could finish my sentence, and not in a nice tone. I started talking to her in a polite manner, but after hearing the sheer annoyance in her tone, I began talking to her the same way she did to me. I hope she at least noticed the change in my tone.

I was relieved when she said that they did not accept my insurance because I wanted to do zero business with them after talking to her.

By Wiwianna (Published ago on )
Heather is really nice! They take care of you here. Really gr...

Heather is really nice! They take care of you here. Really great place

By Cactusface (Published ago on )
I've been going here for years and always had good service an...

I've been going here for years and always had good service and I really like the female doctor that I always see (don't know her name). This year I came in... Read more at Yelp.com.

By Ray (Published ago on Yelp )
I got two wonderful pairs of glasses from them every fast and...

I got two wonderful pairs of glasses from them every fast and easily, I do how ever need different lenses as mine reflect to much.

By Kerenza (Published ago on )
My husband and I came here just because it was close to home,...

My husband and I came here just because it was close to home, but we both joined the eyesight club and keep coming here because of Heather! Her customer service is far above and beyond. First time back she remembered us by name, took the time to patiently show me how to put in, take out and care for my contacts and made us feel like we actually matter as customers. That level of customer service and care are rare to find anymore. We keep telling friends and family that they have to go to this location, but only to deal with Heather. As long as she works there this location has us as very loyal clients! Thank you for making eye care an extremely comfortable process for us Heather. See you soon.

By Joey (Published ago on )
1-6 of 6 recent reviews

Facilities: Facilities score

Clinic has not yet provided us with data on it's facilities. To ensure you choose the right clinic, you can ask your doctor about:

  • Is Eyeglass World using all necessary state-of-art technology for the treatment on premises in Goodyear, Arizona, United States?
  • Has staff been properly trained to use the medical equipment?
  • What is the purpose & accuracy of diagnostic testing?
  • Are there any associated risks with using these facilities?

Services: Services score

We are still missing data on Eyeglass World services. To get the best care available, always ask about:

  • Is there is a patient manager who will guide you throughout the treatment?
  • Are prices clearly communicated and is pricing transparent?
  • What is the average satisfaction of the past patients?
  • Has there been any litigation for Eyeglass World clinic in the past?
  • How do you address & help mitigate side-effects of the treatment?
  • What is the proposed aftercare plan?

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