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The clinic staff at Esthetic Reconstructive Dentistry includes range of specialists from variety of departments such as Functional Aesthetic Dentistry, Temporomandibular Disorders (TMJ), Endodontics, Prosthodontics, Implantology, Conservative dentistry, Cosmetic dentistry, Orthodontics, Periodontics, Restorative dentistry, and Oral and Maxillofacial Surgery.
Languages spoken at the clinic include English, German, Russian, Turkish, and Croatian.
Bin sehr zufrieden! Super team, angenehme Athmosphäre und sehr gute Arbeit , habe veneers, Kronen und noch anderes machen lassen.
Gute Erfahrungen gemacht. Freundliches Personal und super Beratung. Sehr Zufrieden mit dem Ergebnis :)
My experience was totally positive. Everyone at the center has always been friendly, caring and professional. The staff all spoke excellent English and service was outstanding. Dr Strohkendl in particular is always very patient, professional, and most importantly a great dentist!
I had to had one of my teeth removed because there was too much corrosion underneath the crown. Dr Strohkendl suggested getting an implant in that area. The entire process was very smooth. I had my tooth removed and bone craft done. Even after the surgery, it was surprising not very painful at all. I have only taken 1 pain killer afterwards! After the bone has healed in a few months. The implant was put into the bone, It was all quite painless. I just had the new tooth put in 1 week ago, and it is great! It feels just like my natural tooth, I can eat anything using it! It has been a really good experience. Dr Strohkendl and his team are very professional and friendly, and I would highly recommend them to anyone!
The office is conveniently located and the staff was very friendly however they charge almost double the price if you speak English. I speak German. I walked into the office and spoke to the receptionist in German and advised I was present for my first appointment. She handed me the forms regarding my medical history in German but realized that I was an native English speaker and asked if I wanted the English forms. I replied that the German forms were perfectly fine and then filled the, out and turned back them in. During the check-up and cleaning the staff spoke English to me fluently and without difficulties. I met Dr. Strohkendl who also spoke fluent and effortless English and in general the visit went quickly and I was very pleased. I had planned on returning to this dentist for all future dental service.
A week later my bill arrived in German and for the initial check-up, panorama jaw xray and cleaning the cost was 247E which seemed high to me. On closer inspection I noticed that on 3 of the line items the wording "..sprachlich bedingter erhoeter Zeitaufwand" or in other words "linguistic services increased the time required". On each of these lines the factor column was 3,5 where lines without this verbiage the factor applied was 1,8 meaning it costs nearly double the price if you are an English speaker.
My issues with this are several:
- I was neither asked nor advised that if I desired to speak English that it would cost me twice as much.
- I had demonstrated German and the attendants opted to speak to me in English.
- One line item that was doubled was the teeth cleaning itself which I can attest I did little to no speaking with two hands and a vacuum in my mouth.
- I wonder if the same factor is applied if you are an immigrant and walk in there speaking poor German or if this is really an American charge being applied.
- If they want to provide linguistic services they could at least produce English language bills.
I decided to visit the office and inquire about the additional charges so I put on my best German dialect and requested at the front desk to speak to someone regarding my bill. I explained in German that I did not understand the additional charges that were applied. The colleague seemed genuinely perplexed and responded in German that the reason for the charge is normally because English was spoken during the visit. She did not seem to have realized at the moment that I was an American. I told her politely that I found that unimaginable and that I was not asked if I wanted to speak English or advised that it would cost twice the price. I requested that she also explain how much conversation was occurring during my teeth cleaning. She responded that the cost was due to the increased effort that the staff exerted to speak English and that during the cleaning there was not likely conversation but the attendant was likely explaining things to me. I assured her that speaking English did not make my teeth more difficult to clean nor increase the time she spent in my mouth.
She stated she would see if they could remove the additional and that a colleague would contact my regarding their decision.
Needless to say I will not be visiting the office again and will advise others of the ridiculous billing policy.