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I saw other reviews saying they had incompetent office staff and horribly long waits, but I did not experience that. I came early to complete paperwork and saw about 10 different woman go in a room in a matter of minutes. Nobody waited longer than 10 minutes. And the staff was fine, my appointment went flawlessly, no complaints here.
Dr. Erk is an amazing OB. I cannot recommend her highly enough. She delivered my first child and is soon to deliver my second. She has the most kind,... Read more at Yelp.com.
I've never been to a more disorganized practice every time I call the phone rings and rings I leave a message for nurses they don't call back till the next day I've transferred to another OB/GYN and they been trying to get my records for a week now Dr. Susan Erk and her husband are amazing the office is just a hot mess!!
Waited a over 40 minutes to get originally called. Waited another 20 minutes after sonogram for doctor. Then had to sit and wait an attitional 60+ minutes for them to check if they had enough urine for an std test. Don't go here unless you have an entire day to waste.
This is the most incompetent doctors office I have ever dealt with. I would make appointments and not be called into a room for over an hour and a half. I don't think I ever spoke with a receptionist who seemed happy to be there, or who acted like I was anything more than an inconvenience. I could be standing right in front of them to check in, and they would completely ignore me - not even a "Hello" or "I'll be with you a minute". I had a nurse tell me that the symptoms I was describing couldn't possibly be from the medication they had prescribed. Lo and behold, when I went off it, the symptoms disappeared. The billing department has terrible hours that makes it difficult to submit payments, and I've left messages during business hours without ever receiving a call back. Do not choose "Premier" OBGYN. I was so glad when I finally left.
Dr. Erk was amazing, however I have never met a more incompetent billing dept. They submitted a bill ( my sons circumcision) to collections after not even submitting to my insurance or sending me a bill, then after numerous calls and my time wasted to figure that mess out. They then submitted my other bill (c-section) to collections after I have made payments every month. I called after receiving a letter stating they were going to send my account to collections which was attatched to my bill showing I have made payments, they said disregard that letter then a month later I get a letter from Tice Collections. I can't even begin to describe my frustration with this office and would never recommend them to anyone. Having my son was the most amazing experience so sad to have to deal with such incompetence after.
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