I dont usually change my reviews but I had the last work done by this dentist checked by another dentist and was shocked at what I found. I have been going here for a while. Usually very good. This time the work was very quick and incomplete. 3 obvious cracks in previous work done by that dentist were ignored and the clean was not very good either. Missed alot and when asked about it were told that dentist tools can't clean that and to use tooth bleach??? Took our 2 young children and Dr just briefly looked in their mouths. For the 40 bucks each other cost for them he could have at least let them ride up and down in the chair a couple of times, maybe counted their teeth and showed them the instruments. They are young and still getting used to what a dentist is all about. Don't use this dentist, there are others that are good in the area.
Called at 4:19 pm on a Saturday
Answering machine - asking me to call back within work hours
clearly saying Sat 9-5pm
even the website opening hours state 5pm close on sat
The emergency number provided in the answering machine also goes to voice mail!
If they cant even get this right.. should I trust them with my teeth?
I have had an excellent experience with Dr Neil G.
His technical ability, including diagnostic skills, are very good, as he has provided very prompt and effective treatment for me whilst I was in the middle of an orthodontic treatment started by different Dentist.
He has started to identify and correct my condition in my mouth and teeth which he has done with little to no knowledge of my previous treatment plan.
The office staff and dental assistants are extremely helpful and polite. They were able to retrieve dental records that I had trouble getting and called several times to keep me updated as to the status of them before they arrived. In addition to the free orthodontic consult, Dr Neil G was also respectful to me the patient and has always been punctual has given me a fair service fee with no surprise extra charges.
Anyone looking for a dentist in Epping area should see Dr Neil. He is very honest and showed what exactly I had, been to my last dentist for years but didn't knew anything. Now I am aware... Cheers guys.
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