Thank you to Alba at BUPA Dental. My 7yr old daughter was completely at ease while having some dental work done. She walked out saying how lovely and kind Alba was. I was kept fully informed of any work that was needed. Thank you!!
My mother-in-law who is visiting us had some tooth ache and I made an appointment with this practice . My wife took her to the appointment and they were about 5-8 minutes late. My wife tried to explain the reason - which was they couldn't find a car parking spot and more importantly my 14 month old son who sometimes throws tantrums getting in/out of the car. The receptionist was rather rude and obnoxious and behaved in a high handed manner as if she were doing charity. She perhaps forgot there are other insurance companies as well as dental practices around. While my mother in law will visit Australia regularly to spend time with her grandson she has decided not to take BUPA again.
My first visit and I was put at ease straight away. Staff were friendly yet professional, and the dentist explained everything as he went along, so I knew I wasn't getting unnecessary work done.
I've now seen 3 of the 5/6? dentists as well as Chloe the hygienest at the practice and every one has been extremely professional, welcoming and genuine. I used to hate visiting the dentist and felt embrassed but now I look forward to it