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Went to Cohens for my 1st pair of glasses . From the minute I walked in the door I felt welcomed. The staff is really friendly and Sheri guided me through the process effortlessly. She showed me all the frames covered by my insurance and helped me pick out a pair that look fantastic and feel great !!!!! Highly recommend !!!!!
I went to Cohen optical through a Groupon Deal. They were very helpful and friendly . Cara really helped me pick frames that were complimentary to my face.... Read more at Yelp.com.
I recently bought a beautiful pair of Tiffany glasses from Alicia at Cohen's. With your purchase of designer frames, you receive a free pair of frames as well. I haven't bought a new pair of glasses in about 7 years, partially because I wear glasses everyday and it's hard for me to find a pair that "feels right", also because I love the current glasses that I have. Unfortunately I sat on them, cracking the lenses, and I decided I need a change. Alicia kindly assisted me as I tried on about 50 pairs of glasses, before ultimately finding the Tiffany ones. Overall I had a great experience and I would recommend everyone ask for Alicia when you go there. She was so patient. After finding the Tiffany frames I tried on another 20 or so frames, before choosing the free pair that strongly resembled the glasses I had been wearing for the past 7 years. Cohen's has a plethora of frames to choose from, and I absolutely love the two I chose. Dr. Zara gave me a quick eye exam and was lovely. The rest of the staff were both knowledgeable and friendly, and I feel confident recommending Alicia's assistance to anyone looking for new frames, better lenses, contacts.. etc.
The women here are very rude. I honestly cannot believe they are still employed at this store. Unbelievable, they need to be fired. I have called cohens customer service directly to complain about the staff at this particular location. Only reason they get 2 stars is because my glasses came out good.
The man that helped me didn't even want to be bothered and was nasty to even his employees. Felt uncomfortable even being around him. Won't ever go there again for my eyes.
The workers here are all extremely rude. They don't explain things clearly and give you an attitude if you try to clarify or ask them again. I saw one associate talking down to an elderly couple and asking them the same thing multiple times in a rude tone. When I gave my insurance information, the person helping me asked me if I'm sure that I'm part of the insurance plan because he couldn't find me - of course I'm sure! Why would I have given you that information in the first place? Then, he magically found me on the system soon after. The only person who was decent was the eye doctor. I do feel like he didn't give me the correct prescription, so I will be getting a second opinion elsewhere. After getting my exam and waiting a bit to get used to the contacts I was trying out, I had to deal with the associates in the front again. After explaining that I already waited for 15-20 minutes to wear the contacts and took the eye exam again, he told me to go walk around the mall and do some shopping or something. He did not listen to a thing I said. Decided not to use my insurance yet and wasted $150 on an eye exam here. I even had to ask for a few trials (they gave me 3) to see if I wanted to change contacts whereas other places would give me a week or two's worth of trials without me even asking. Good thing I didn't get any glasses here. For a place that charges a lot, they sure are stingy and provide terrible service. Definitely not coming back.
Patients rate their satisfaction with clinic facilities on average 3.72/5.
Patients rate their satisfaction with staff communication at the clinic on average 3.72/5.