I have had great experiences so far. I had a problem with a billing situation but it was taken care of quickly.
I am very unhappy with the services I received today from Dr. Boyd. At first when I started we use to get better service. I would be told the progress of my son's teeth. Now I usually have to ask. It was time for us to make another appointment, I asked if it was possible to get an afternoon appointment. The receptionist tells me that would be a decision made by
Dr. Boyd, since they rotate the schedules for morning and afternoon appointments. She then asked if she would like for her to ask him. I'm thinking, sure why not. She calls me to tell me that Dr. Boyd is suggesting a transfer to another orthodontist that can see my son. I felt this was an insult. I have paid in full my services, for both set of braces. This is his second set of braces. Why did it go from making a follow up appointment to Dr. Boyd himself calling me to suggest a transfer of services. I am a little baffled by this behavior. When I first came to this office, everyone makes you feel welcomed, now it feels like we're just a number. What happened?
I have been so happy with Dr. Boyd and staff! Everyone is so professional and friendly. Highly recommend.
Amazing! No one cares for their patients like Dr. Boyd and his staff. I have never had to wait at my appointments and I am always greeted by friendly staff. My dentist recommended Dr. Boyd for my Invisalign and I could not be happier with her recommendation! I would recommend Boyd Orthodontics to anyone.
Dr. Boyd was fantastic with our emergency! We will definitely refer him to everyone we know! His staff is absolutely amazing! Thank you for helping us so quickly!