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Not sure where all the bad reviews are coming from. I have been going to her for years with NO problems. They are always nice to me and have never had any issues. If you want them to look at your WHOLE body you have to ask them too or they will only look at the problems areas you want.
I know they have had issues with front desk people that is about it. If they don't take medicaid then they don't take medicaid and some doctors don't take Coventry, and some only take Blue Cross. If she doesn't take your insurance and you want to go to her then pay out of pocket!!!
They are a great practice and I won't be going anywhere else. She cleared my skin and it has never looked better. She has made scars go away and helped me all my problems.
Some of the reviews don't even sound believable. Always needs someone to blame for your errors.
Terrible experience. Office staff are not trained on how to handle billing and standard office procedure. I worked with them for months to obtain the proper referral to make an appointment. I was informed that was received and we made the appointment which took another 2 months. A few days before the appointment, I receive a confirm text, which I followed the steps and confirmed. Then, the day before the appointment I receive another text informing me the appointment was cancelled because I did not fill out new client paperwork. I go online to locate said paperwork and cannot locate anything on their website. So, I call the office and get their voicemail, leave a message. No return call. I call again the morning of the appointment , we have waited 2 months for, and I am hung up on twice. I call the nurse and she puts me through to Kalyee who informs me they cannot see me because I have medicaid and they do not want to accept it even after obtaining proper referral and I did not submit my insurance information however that was never requested until the appointment was cancelled. Either they are highly incompetent or terrible people. Either way I would never refer them. I will be filing a complaint. Everyone should have access to proper care regardless of insurance carrier.
On a side note, I am telling people at work what is happening and my co-worker informs me she went there a few years ago for a skin condition and was told it was psychological and referred to psychiatrist. Only to find out recently that is was diabetes. So apparently the doctors are not any more knowledgable than their staff.
Recently went in for a service and the sweet little red head girl was so fantastic! She made me feel like I was someone special. I will be returning in the future.
Dr. Jackson does a great job, but is always in a huge hurry. I would recommend having all your questions written down before you make an appointment. She has a lot of patients to see.
I was scheduled an appointment for a Vitalize or Revitalize peel and when I got there the whole game plan changed. I could NOT get what I was to pay for. I am so unhappy because what ever happen to "THE CUSTOMER IS ALWAYS RIGHT AND GIVE THEM WHAT THEY WANT?" I will not be returning no more because I was not satisfied. The tech that waited on me was afraid to touch my skin. She barely touched it and missed all the problem areas. I had to ask her to do my neck. I think they are trying to string me along with procedures that I know does not work to suck as much money as possible out of me. I want a REFUND. I am not pleased!
The staff is very friendly. I haven't waited any more than 5 minutes to be seen, even when I'm early. After talking with Dr. Hooper, I decided to give... Read more at Yelp.com.
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