First I was overcharged & had I not needed a copy of my ledger I would have never known. Now I’ve been waiting on my refund for almost 2 months and every time I call I get the “someone will contact you shortly” line. I honestly feel cheated and I wonder how many other people have been cheated & don’t know it.
Lastly, their prices are seriously too high. I’ve had better work done for much cheaper.
I have been a Patient for Years, They are great to work with. Hate going to the dentist but they make it as pleasant as possible. !!!!
Scam Artist! I went in because my mouth was infected. I waited and was told that because it was Saturday & my insurance company was closed I would have to pay out of pocket and get my insurance company to refund me. I payed $350 and no work was done. I was told that I needed to take my braces off and that I needed to go see my orthodontist. After literally a 5 minute visit i left the offices. My insurance company called to inform me that they had payed the dentist office and that I should contact the Atlanta Dental Group to my money back. I have literally been trying to get a refund for 3 months. Each time I call the person who is supposedly in charge of that is not working or out of town at the moment. Finally on June 12th an employee (Rachel) informed me that she had processed the refund and to give it 7 days to clear. Here I am, three weeks later still no refund and when I call of course Rachel is not in! They want your money and thats it! They were quick to take my money, yet it has been three months and no refund.
The over the phone customer service was absolutely terrible. I called on a Friday to check on a resume I sent in for a receptionist position. I was told that I'd receive a call back an hour later but I hadn't heard from anyone yet. I waited until the following Monday to call back and check on my resume status. However, the gentleman I spoke to Monday was rather rude. He told me that the woman I spoke with Friday was just a receptionist and couldn't do anything for me. He then told me to come in Wednesday for an interview then hung up. I called back to see what time Wednesday but before I could get past telling him anything other than my name he immediately told me he could no longer take my calls at that center and that he was hanging up. I found a different number for them hoping to speak with someone with a little more respect only to have the same man answer. He relayed to me in an angry voice that they were very busy and had too many sick people in their lobby to take phone calls about an interview. I told him that I understood that completely but you never told me what time to come in for the interview Wednesday, you never gave me any specifics. He told me to come at 11AM but honestly I wouldn't even feel comfortable interviewing, let alone working for a company that would speak so rudely to someone. If the person I spoke with Friday was just a receptionist then the man I spoke to Monday that advised me to come Wednesday for an interview had to be the dentist. I wish he would've said his name over the phone. It's unfortunate that in order to leave a review you have to give stars because otherwise I wouldn't have given any. The only good thing I have to say about this company is that the RECEPTIONIST that I spoke with Friday was amazing! Extremely professional and sweet.
If you want to deal with incompetent people who like to scam you out of your money, then look no further – this is the place for you! Good luck getting a refund back from a claim. It will take months, if not longer. I still haven't received any money back from a sub-par x-ray (that I had to have re-taken a few days later) that occurred April 8, 2017. The over-payed 'dentist' who drives around in a BMW wanted to charge me $3000 for a crown and root canal that I didn't even need. I went to a competent dentist a week later who charged me $100 (with coverage) for a filling that fixed the problem. Please avoid this place, unless you are wealthy and have no problem with throwing money away.
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