Totally lost my business! Take care of your clients instead of being so money hungry! They booked me an appointment then when I got there they said my insurance wouldn't cover it! Ive been to different dentists and they said my insurance was covered! Terrible business.
Jacob was outstanding and helpful in getting me in and taking care of my Issue! Jen my hygienist was so kind and professional! Cailee was wonderful as well. I look forward to a long relationship with these folks!
If I could give no stars, I would.
I will never recommend this car dealership of a dental clinic to anyone. I have already told friends never to go there. The place refused to do a simple cleaning and proceeded to try and guilt me into a deep scaling for $2700; they quoted my husband at $3600. The "office manager," Jacob, with no apparent dental credentials used a very insensitive comment about getting shot in the face when I asked about just wanting a cleaning. I proceeded to tell him that he was being over the top and he continued to try and guilt me into paying over $2000 for this scaling. I have had a scaling done before and it never costs me near $2000. My husband had a similar experience with this manager and using over-the-top guilt trips about "it's not how many teeth we will be able to save, it will be how many we will need to pull." Both of us have no teeth issues; I have never had a cavity in my life and I got this guy telling us our teeth are going to fall out very shortly.
I was in this office for 1.5 hours to pretty much get x-rays and see a dentist for 5 minutes. As much as I understand that a scaling MAY need to be done, to refuse a simple cleaning is ridiculous. I will not be going back. I will find a dental office that will clean my teeth and not try and sell me a car.
Staff @ Aspen dental are very friendly and likable people. My father who suffers from Parkinson's started going there before me. He also seems glad to have his dental work done there. Staff is knowledgeable and will try and work with you anyway they can to satisfy your needs. Would recommend to anyone who's looking for other options in their dental needs.
In one word, this facility and its staff are SUPERB! I had a free consultation and they were more thorough than any dentist or dental office I have ever been too. So professional and took the time to thoroughly answer my many questions. For nearly two hours, I was there learning about the condition of my teeth and the steps that should be taken to keep my teeth intact and healthy. (They are in rough shape.) My rating is a 5+, based on a 1-5 scale. Highly recommended.
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