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Every time I come in there is no personable customer service. They can never find my information and ask if I've been there before. I've been there for over 6 years. The Dr is amazing and its so close to home so I deal... I only come in 1x a year for an exam and sometimes for contacts. I physically came in to schedule an appt last week. Today I go in to find out there is no appt and Dr is not even in. No sympathy, no apology and no offer to make arrangements for another appt. What she can do is give me the # to the nearest location where I have to make my own appt...ugh.
The staff are awesome and really helpful . they got my sons glasses order done quickly. I will have to say this was the best experience i have had when buying glasses.
I went into this eye exam like i do to all my other previous ones, thinking that i would get pressured into getting some glasses that i dont need or want.... Read more at Yelp.com.
Really sloppy customer service! Each time you call you get a different explanation. The cost savings does make up for competent staff!
This place is horrible. I received my prescription from an external doctors office and brought it in to AB. I explained to the staff that I had a poor experience with the company in the past and that didn't seem to matter. I ordered my glasses and when them came in I went to pick them up and Francisco handed me my glasses and wouldn't even take the time to sit down and ensure that they fit and where working correctly. These where my my first pair of progressives so I thought it was normal that I could not see much but after a few hours of nausea and and headaches I arranged to take my glasses in to my Doctors office to have them measured. Turns out the prescription wasn't even close. Not only did they have less than 50% of the intended power every other part of my prescription was completely wrong. This place has no quality control and for this to happen and I wonder how many people are struggling today because they think there prescriptions where done correctly and are not. This place should be closed down I requested a full refund and got it I will never use this company again it's worth spending the extra money to know your getting quality.
I was happy with my eye exam here - with the doctor. And was happy with the technician who helped me pick out 2 frames - I had to upgrade my lenses bc I needed the progressive ones. However when I went to pick them up - I was met by the Receptionist who was the one that gave me my pairs. She hands me this piece of paper and said "read this" - I put on these progressives for the first time and WOW - it was odd. She had this look of confusion and then said "um.. help?" - After trying to get the lenses out - and looking as if she never did this before - then asked another member of her team to help. I had to tell this other woman that I was new to this kind of lenses - and she was like "Oh..yea you need to help her". So after a few tries they gave me both glasses - which felt okay but not great and that was it. I now have 2 glasses (1 in particular) that do not fit well - and the progressive lenses are not working as they should. $400 and I am left wondering what next.
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