GCR™ Blog

News & best practices for the GCR medical & patient community

Script Every Patient Interaction

Daniel Coulton Shaw | April 3, 2017

We’ve discovered that most top GCR clinics script every patient interaction. Knowing what to say all the time greatly enhances every interaction with patients. Top scoring GCR clinics use staff meetings to review and role-play training scripts as these scripts…..

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What is The Root of Great Clinic Service?

Daniel Coulton Shaw | March 20, 2017

Patient support is to clinic care as managing a classroom is to babysitting – you may have fewer people to look after, but each one requires far more of your attention. Exceptional service isn’t just a win for top GCR Scoring…..

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